Refund Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods

Goods can be returned if unused and in perfect condition for resale within 30 days of receipt. Should you wish to return a product please contact us and send us the item by royalmail or courier service to address: Unit 12, Broadfield Close, Croydon, CR0 4XR.

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or deliver and install you a replacement free of charge.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order at any point before you receive your order. To cancel your order please contact us as soon as possible.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will exchange it free of charge or in some cases we may be able to offer a damage allowance by way of partial refund or credit note.

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on your card.

Return address

NOUR LAMPS LTD

Company number: 16940087

Registered office address: 167 – 169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Trading address: Unit 12, Broadfield Close, Croydon, CR0 4XR

Phone number: 07949335965

Email: sales@nourlampsltd.com